Refund policy

Refund Policy

Because coffee is a consumable product prepared for each order, we do not accept returns or exchanges for preference changes, incorrect grind selections, or orders placed by mistake.

If your order arrives damaged, defective, incorrectly printed, or contains the wrong product, please contact Ready Line Coffee Co. within 30 days of delivery. Include your order number, a description of the issue, and clear photographs of the product and shipping package.

Approved claims may qualify for a replacement or refund. Please do not return a product unless we provide return instructions.

For packages lost in transit, please contact us as soon as possible. Claims must be submitted within 30 days of the estimated delivery date.

If tracking shows a package as delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier, then contact us if additional assistance is needed.

Orders enter production soon after being submitted. Cancellation or address-change requests are not guaranteed once fulfillment has begun.

Approved refunds are returned to the original payment method. Processing times may vary depending on your bank or payment provider.